Cancellation and Refund Policy


We can only begin to process your eVisa application after we have received your full and correct required documents. Time of processing depends on the type of service you choose (normal, emergency or rush). In case of any extra requirement from the government, we will inform you via email to fulfill the extra requirement and continue to process your application after your fulfillment. Please notice that the processing time only counts from the moment we have received all of your full and correct documents as required by the government. If you delay sending us the full and correct documents as required by the government, the processing time will be longer than the processing time guaranteed, and we shall not be responsible for any lateness.

Your refund request only can be accepted within we have not received any documents from you. 

After you have sent us all the correct required documents, we will start processing your application immediately so we will not accept any refund or cancellation request till receiving your visa result.

In case, the custormer has failure in providing the documents after the date of arrival, we will automatically refund the rush/emergency service fee. We will wait on your response before re-applying the evisa application.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. Our eVisa Service Team cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission.

In case your visa application is rejected, we will provide you with the rejection proof via email so sorry we cannot refund any fee. 

We strongly recommend that you check your visa information with your passport and personal information prior to departure.

The refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.


  • In case we accept your refund request, our bank will charge 5% of the total amount for the refund transaction processing fee.

  • The refund process may take 5 - 10 days due to banking procedures. If the refund is made to the Credit/Debit Card account or to Bank account, the bank charges would be debited from the refund amount.

  • Within 1 day from the time we send your eTA Result via email, you need to confirm if you receive it or not. After that time, it shall be considered that you have received your eTA Result and the service shall be considered complete. Any trouble caused by providing us incorrect email, we won't accept any refund request and you need to send us correct email with required documents.

  • For further assistance, please call 24h professional support center below or send an email to [email protected].